Shipping policy

Last Updated: September 23, 2023

Thank you for choosing The Vayne Company for your clothing needs. We are committed to providing you with the best shopping experience, which includes clear and transparent shipping policies. Please take a moment to review our shipping guidelines:

1. Shipping Methods and Timelines:

- Processing Time (Pre-Made Items): Once your order is placed, please allow us 1-10 business days to process and prepare your items for shipment for all pre made items.

-Processing Time (Pre-Order Items): Once your order is placed, please refer to the online item description, purchase confirmation email, email and SMS list updates or The Vayne Company social media for updates about items sold on our store that are available for pre order. The estimated delivery time for pre-order items will be clearly stated in the product description. Please note that these estimates are subject to change due to factors beyond our control, such as production delays or unexpected demand.

- Shipping Options: We offer a variety of shipping options for your convenience. During checkout, you can choose from standard shipping, expedited shipping, or express shipping, depending on your needs.

- Delivery Time: Delivery times may vary based on your selected shipping method and your location. Please refer to the estimated delivery time provided during checkout for a more accurate estimate.

2. Shipping Rates:

- Shipping rates are calculated based on the weight of your order, your selected shipping method, and your delivery destination. You will see the shipping cost at checkout before completing your purchase.

3. Tracking Your Order:

- Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your delivery.

4. International Shipping:

- The Vayne Company proudly serves customers worldwide. Please note that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.

5. Order Changes and Address Updates:

- To ensure the accuracy and timeliness of your order, please double-check your shipping address during checkout. If you need to make any changes after your order is placed, please contact our customer support team as soon as possible at thevaynecompany@gmail.com.

6. Returns and Exchanges:

- We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our Returns and Exchanges Policy for detailed instructions on how to initiate a return or exchange.

7. Lost or Delayed Shipments:

- In the rare event that your order is lost or significantly delayed during transit, please contact our customer support team, and we will work diligently to resolve the issue and ensure your satisfaction.

8. Contact Us:

- If you have any questions or concerns regarding our shipping policy or need assistance with your order, please feel free to reach out to us at thevaynecompany@gmail.com. Our dedicated team is here to assist you.

Please note that our shipping policy is subject to change, and any updates will be reflected on this page. We appreciate your trust in The Vayne Company, and we look forward to serving you with the utmost care and professionalism.

Thank you for choosing The Vayne Company!