Refund policy

1. Return Window

- You have 7 days from the date of receiving your item to request a return.

2. Eligibility Criteria

- To be eligible for a return, your item must meet the following criteria:
- It must be in the same condition as when you received it.
- It must be unworn or unused.
- It should have all original tags attached.
- It must be in its original packaging.
- You must provide the receipt or proof of purchase.

3. Initiating a Return

- To start a return, please contact us at thevaynecompany@gmail.com.
- Please note that we will not accept items returned to us without prior authorization.

4. Return Process

- If your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package.

5. Contact Information

- For any return-related questions or concerns, feel free to reach out to us at thevaynecompany@gmail.com.

6. Exceptions / Non-Returnable Items

- Please note that certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, or plants).
- Custom products (e.g., special orders or personalized items).
- Personal care goods (e.g., beauty products).
- Hazardous materials, flammable liquids, or gases.
- Sale items and gift cards are also non-returnable.

7. Exchanges

- To expedite getting the item you desire, consider returning the item you have, and upon approval, make a separate purchase for the new item.

8. European Union 14-Day Cooling Off Period

- If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same eligibility criteria apply as mentioned above.

9. Refunds

- We will notify you once we've received and inspected your return.
- You will be informed whether the refund is approved or not.
- If approved, your refund will be automatically processed to your original payment method within 10 business days.
- Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at thevaynecompany@gmail.com.